Customer Service

FREQUENTLY ASKED QUESTIONS

How will I know when my order has been sent?
As soon as your parcel has been collected by Australian air Express, you will receive an automated e-mail advising that your order has left our premises.

When is my credit card charged for my purchase?
Your credit card will be charged at the time of transaction.

Can I buy online without a credit card?
Unfortunately, at present only credit cards are accepted as payment.

How will I know if a particular product or size is not available?
While every effort is made to ensure stock availability, there will be times when the demand has exceeded our sales expectations. As this may happen, your screen will display a message that "You have selected more quantity than is currently available" of the particular product or size.

Can a sold out item be placed on back order for a customer?
We cannot guarantee when stock will be available again. We would prefer not to disappoint our customers by promising a delivery date that we may not be able to adhere to, hence there is no back order system in place.

What are the colours of the garments?
When placing an order you can choose the colour from the dropdown list. Please refer to the Colour Chart below as a guide to what the colours are:

SchoolZone Colour Chart

What happens if there is nobody at the destination daytime address when Australian air Express deliver?
A card will be left at the destination address that your parcel was returned to your nearest Post Office for your collection.

What is a daytime address?
A daytime address can be either your home or office address. Our service agreement with Australian air Express is for daytime deliveries only.

Can someone else sign for my delivery?
Yes, provided that the designated person is present at the destination address at time of delivery. This is especially relevant If your have chosen your office address as your daytime destination address.

Can I deliver to PO Box number?
Unfortunately we cannot do that, as Australian air Express require the receivers signature on the consignment note.

What happens when my order is not delivered within the specified business day period for my particular postcode?
You may ring AaE Customer service on 131 213. Please have your consignment note number details ready.

Can I track the progress of my order?
Yes, log onto www.aae.com.au using the Australian air Express Internet service select Track & Trace on the AaE menu, enter the consignment number or article number into the space provided, and press the search button. When the search for your consignment or article number has been completed a screen showing the search results will be displayed.

Or, alternatively ring AaE Customer Service on 131 213

Can I send my purchase as a gift to someone else?
Yes, provided the person at the destination address keeps the AaE consignment note as proof of delivery in case of a query.

What happens if order the wrong size?
Simply click on Refunds & Exchanges for more detail

I am unsure what size will fit me?
Please view this sizing chart for further details. Please bear in mind that the sizing chart is a guide only.

BODY MEASUREMENTS : CM
GIRLS
SIZE 4 5 6 7 8 10 12 14 16 18 20 22
HEIGHT 108 115 120 125 130 140 150 160 165 170 171 172
CHEST 60 62 64 66 68 74 80 86 90 95 100 105
WAIST 56 57 58 59 60 62 64 66 70 75 80 85
HIP 62 64 66 68 72 78 84 90 95 100 105 110
BOYS
SIZE 4 5 6 7 8 10 12 14 16 18 20 22
HEIGHT 108 115 120 125 130 140 150 160 170 180 181 182
CHEST 60 62 64 66 68 72 76 80 86 92 97 102
WAIST 56 57 58 59 60 64 68 72 76 80 85 90
HIP 62 64 66 68 70 74 78 84 90 96 101 106

What happens if Best & Less have made an error on my order or the item arrives damaged?
In the unlikely event that this should happen Best & Less will refund the cost of your returned item and will re-send you the correct item free of any further delivery charges. Please attach your own return postage receipt to the exchange refund form so we can credit you with the correct amount.

Can I exchange my online purchase at any Best & Less store?
Yes. Certainly, please click on refunds and exchanges.

What happens if I am unable to exchange my online item at my local Best & Less store as they are out of stock of my particular size and colour?
Please click Refunds & Exchanges and download the Refund and Exchange Form and follow the instructions.

Can I order by telephone?
Unfortunately, as telephone voice orders are inherently subject to errors, only online orders will be accepted.

Can I make comments and suggestions about your online store?
We would be very pleased to hear from you and all comments and suggestions would be most welcome. You may either e-mail us at feedback@schoolzone.net.au, or you may include comments or suggestions on the Return and Exchange Form if you are using this option to return an item for any reason.

Can I cancel an order after I have been through the checkout and paid already?
Should you wish to cancel an order, please e-mail us a cancellation as soon as possible quoting your order number on your confirmaion e-mail. The email address is orders@schoolzone.net.au. There are no cancellation fees applicable. In the event that your order has already been dispatched the cancellation will not be processed, however, please refer to our Refunds & Exchanges policy.